Support Tickets:Custom Fields
Backstory
Running hosting company support is critical. You need to decrease number of replies for customers to get problems solved.
You very often ask clients for
- root password for VPS
- Version of software they are running
- Upload necessary files
This is why we have added new feature Custom Fields. Your customers can immediately add additional information when new ticket is created.
CREATE NEW CUSTOM FIELD – ASK FOR ROOT PASSWORD
OPEN NEW SUPPORT TICKET
| Price:$4.99 / One time fee | Order now |
| Download: After order proceed to “Downloads->Plugins” in HostBill Licenses clientarea to obtain your copy | |
| Installation: | |
| Step 1: Unzip downloaded supportfileds.zip package contents, upload them directly to your HostBill main folder on your server. | |
| Step 2: Login to adminarea to activate & manage your plugin: Watch howto video |
HostBill version by version is getting more solid. Features that others competitors can not handle.
Great to know this is going to be on next version!!
Has this been released?
I have to agree with you.
Hostbill is improving greatly each version but I feel it is not solid enough for our company.
This is a software to watch out for in the coming months/years.
I can not get why someone needs to ask for a root password of his client?
@kiCKYou – for VPS hosting, this is common case.